Quality at Every Interaction

By Marisa Geitner

With great achievement comes great accountability. As a Compass agency for the past 22 years, New York state has entrusted us with a significant responsibility to uphold individual protections and offer a high-quality experience for people who choose our services.

Quality isn’t a checkbox. It is a commitment that exists at every interaction. It requires all of us to see both the big picture and the person at the center of it. We must always be aware of broader impact of our individual work. True quality means having our eyes wide open, recognizing challenges, finding solutions and always centering our agency value of excellence.

Our Compass accreditation is our mile marker, not our destination. It is a reflection of our progress, but the real measure of quality happens in the daily moments of connection, support and advocacy. Together, we ensure that excellence and quality aren’t just goals, they’re our standard.