The Fragile Strength of Trust

By: Marisa Geitner 

Trust takes years to build, seconds to break — and a daily discipline to rebuild. It is one of the most precious parts of our work in caring for people, and also one of the most fragile. Caring professionals know that offering high-quality, person-centered care means more than checking a box; it means building relationships rooted in respect, compassion and dignity. 

When we choose to see the humanity in one another, even in difficult moments, we create space for trust to take root again. 

Rebuilding trust begins with the desire to do so. Too often, hurt and blame keep us from moving forward. But when we bring grace, kindness and honest communication to every interaction, we invite people to walk alongside us. That daily practice helps us step outside our own modes of justification and approach each relationship with open eyes and open hearts. 

In the end, trust isn’t static. It is living, breathing and shaped by how we treat one another. At Heritage Christian Services, trust sits at the cornerstone of our daily work.